Inscrit le: 06 Avr 2016
|Posté le: Mar 27 Juin - 03:16 (2017) Sujet du message: INTRODUCTION TO TELESALES: TELESALES Aleksandra Popivoda
During my 20 years long career, I had the chance to work on many managerial positions in various sales channels and customer service departments. For a long time I was responsible for the direct B2B sales. Being a person that is motivated by new challenges, at one point I decided to take the lead of a team working on telesales. This was a completely new sales method for me, which I new nothing about, and neither did my associates. At the very beginning, I came across a substantial challenge. Similarly to any other sale method, for telesales people are the most important. They are the ones that bring results. In order to achieve that, it is necessary to teach them, and motivate them to work constantly on their professional development. The first and most important step is to provide specialised telesales training to your telesales team. However, I soon found out that the companies working on developing and conducting sales trainings are focusing exclusively on direct sales, face to face.
This is the first book of a series that I am working on, in which I want to share my extensive experience with telesales agents, as well as their managers, so they can improve their skills and achieve higher results.
bound: 102 pages
publisher: Wertmedia (May 17, 2017)
filesize: 297 KB